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Windows 10 saw the inclusion of biometric sensors like the fingerprint reader and the Windows Hello facial recognition in the desktop form factor. This extra layer of security is quite assuring, as you will require biometric identifiers to log into your device. However, like all other Windows utilities, there are some errors surrounding the fingerprint reader as well.
Here I shall discuss how you can troubleshoot if you notice the fingerprint scanner not working in Windows 10.
Since it is Windows, there is a chance that all you need to do to solve your fingerprint reader error is a simple restart. Restarting your device should reset the locked-down data reserve, which may be causing the fingerprint reader to misbehave.
Try logging into your device after restarting to check if the error persists.
Since device drivers are responsible for proper communication between the hardware and the operating system, there is a chance that a corrupted driver may be causing the fingerprint reader to misbehave. You can try updating the biometric scanner device drivers from the device manager.
Once you have updated the biometric drivers, lock Windows using the keyboard shortcut Win + L and check if you are able to log in to Windows using the fingerprint reader. Your error should now be resolved.
If you are using an external fingerprint reader via USB, there is a chance that Windows may be turning off the USB devices to prevent excess power loss. This is a good feature in Windows that requires some more fine-tuning. You need to disable the power management settings for your biometric sensor to prevent Windows from turning off your fingerprint scanner.
The Windows Credential Manager is responsible for handling the login process in Windows 10. If the Credential Manager service becomes stagnant or corrupted, there is a chance that this is causing the fingerprint scanner error on your computer.
Restarting the service should solve the error by resetting the operation. To do so, follow these steps:
Open a Run dialog using the keys Win + R.
Type chúng tôi and press Enter to launch the Services console.
In the list of available services, locate the Credential Manager.
Under the Service status, first, stop the service, wait for some time and then start the service again.
Next, change the Startup type to Automatic from the drop-down box.
Now try unlocking your device using your fingerprint. Your error should now be resolved.
If restarting the credential manager did not help you, you can try restarting the fingerprint scanner itself to check if it helps you in solving your ‘fingerprint reader not working’ error. You will need to do so from the device manager, and here are the steps:
Open the device manager console on your computer.
Restart your computer, and log in using the pin.
Select Enable from the context menu.
Now, check if the fingerprint scanner works normally. You should be able to use the biometric scanner to log into Windows 10.
If the biometrics login is disabled in the group policy editor, you will not be able to log into Windows using the fingerprint scanner. To enable biometrics from the group policy, follow these steps:
Press Enter to launch the Local Group Policy Editor.
Allow the use of biometrics
If the solutions above failed to help you solve the error and you still see the Windows fingerprint scanner not working, you will have to register the PIN again and check if the new pin is being recognized. Follow these steps to remove your fingerprint and register it again:
Open the Settings app using Win + I shortcut.
In the right pane, locate the Windows Hello section.
Restart your computer.
Navigate to the Sign-in options again and set up a PIN if you haven’t already.
Add as many fingerprints as you like by using the same procedure.
Now check if you are able to log in to Windows using your newly recorded fingerprints. The Windows 10 fingerprint not working error should now be resolved.
If recreating your PIN did not start the fingerprint reader, there might be some corrupted system files that are preventing critical Windows functions. Luckily, you can repair corrupted or missing system files using the built-in utilities in Windows 10.
As a bonus solution, there might be a BIOS update available that is preventing the Windows components from functioning normally. If this is the case, you may find that the solutions above not applying to you. You will have to update the BIOS for your computer and check if the error persists.
So there you have it. Now you know how to fix if you see a fingerprint scanner not working in Windows 10. Comment below if you find this useful, and to discuss further the same.
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