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Fix: Biometric devices not showing in Device Manager1
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Several users, after upgrading to Windows 11, have reported that biometric devices are not showing in Device Manager, an issue generally encountered due to incompatible drivers.
To fix the problem, check Windows Update for drivers, run the DISM tool and SFC scan, amongst other methods listed below.
Also, find out how to install Windows Hello Face in Windows 11.
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Biometric devices are a quick and secure way of logging in to your PC, without undergoing the minor hassle to input the password each time. But what would you do if biometric devices are not showing in Device Manager in Windows 11?
That’s a question that has puzzled users for a long time, but they are unable to find any reliable information on the web. Most of the methods listed in these forums either don’t work or are specifically for a particular manufacturer.
Therefore, we have dedicated this article to getting things up and running if Biometric Devices are not showing in Device Manager in Windows 11.
How do I install Hello Face biometrics on Windows 11?Windows offers users three quick ways to login into their computers, namely, Face Recognition, Fingerprint, and PIN. But, keep in mind that to get the first two to work, you will have to set up the third on your device.
Install Windows Hello Face
And to get face recognition working, you will have to install Windows Hello Face from the optional features. But once it’s done, you should be able to configure facial recognition in Windows 11 without much trouble.
Let’s now walk you through the most effective fixes for biometric devices not showing in Device Manager in Windows 11 error.
What do I do if biometric devices are not showing in Windows 11’s Device Manager?NOTE
Before you proceed, make sure that your system has the hardware for biometric devices, whether it be the fingerprint scanner or facial recognition. Also, keep in mind that just having a webcam doesn’t qualify to configure Windows Hello Face.
1. View hidden devices in Device ManagerIf you are able to view the biometric devices after making the changes, it indicates that these are either disconnected, not working, or disabled from the BIOS. So, make sure to check the connections, and that the biometric device isn’t disabled in BIOS.
When you connect a device to your computer, Windows will, most likely, automatically install a driver for it. However, when you disconnect it, the driver is kept so that you can easily use this device the next time.
But, these devices are hidden so as to keep the Device Manager uncluttered. In case the biometric devices are not showing in Device Manager in Windows 11 even under the hidden ones, try the other methods listed below.
If you noticed that biometric devices are not showing in Device Manager after upgrading to Windows 11, it could be that the relevant drivers are missing.
Oftentimes, Windows may, by mistake, put certain critical drivers under optional updates and not automatically install them. Therefore, it’s imperative that you check the section, and download the relevant drivers for the biometric devices.
3. Download driver from the manufacturer’s websiteNOTE
The steps listed here are for fingerprint device drivers on a Dell laptop and should provide you with a thorough understanding of the concept. So, even if you use another device, it wouldn’t be difficult to download the relevant drivers for it.
Though manually updating the drivers is not recommended (except for the graphics driver), sometimes, you may need to do that in case of errors, and this situation aptly falls under the latter.
Also, manual updates take up time and carry certain risks, if not downloaded from a reliable and secure source. This is where third-party apps come to your rescue.
We recommend using Outbyte Driver Updater, a dedicated tool to automatically scan and install the driver updates, thus ensuring that the installed ones are always up-to-date.
After updating the driver, restart the computer. Now, check if the biometric devices are showing in Device Manager in Windows 11.
4. Run DISM tool & SFC scanExpert tip:
The SFC (System File Checker) scan looks for corrupt system files and replaces them with their cached copy stored on the computer. So if it’s corrupt system files behind biometric devices not showing in Device Manager in Windows 11, these scans can help.
But, remember to first run the DISM tool and then the SFC scan. This is because the former makes things easier for the latter, and makes it work more effectively.
If you started encountering the issue after installing an update in Windows 11, it could very well be in that particular version. If that’s the case, uninstalling the update and reverting to the previously installed version would work.
Also, in this case, Microsoft would soon release a patch for the bug. So, make sure to keep checking for it and install the update as soon as it’s released.
6. Roll back to Windows 10If none of the methods listed above work, it could be that the installed drivers and the ones available on the manufacturer’s website are not compatible with Windows 11.
In which case, you have no option but to roll back to Windows 10. This should get biometric devices up and running and start showing in the Device Manager.
However, this option is not available for long, and you may have to do a clean install of Windows 10. But, you can always extend the trial period using the trick mentioned in the linked guide.
If Windows Fingerprint[Windows Hello] isn’t working, try these Windows 10 fixes, which should solve the problem in the majority of situations.
How do I add a biometric device to the Device Manager?The biometric devices will automatically show up in the Device Manager if they are connected to the system. And if they don’t even though you have them, the methods listed in the last section should eliminate the problem.
Basically, Device Manager lists all the devices that have ever been connected to the system, no matter whether you manually installed the driver for these or Windows did.
So, there is a biometric device connected (both internally and externally), you don’t need to manually add them, rather they will automatically be added to the Device Manager.
That’s all there’s to the biometric devices not showing in Device Manager in Windows 11 issue. Also, we have covered several related topics to help you get an idea.
Besides, find out what to do if the sign-in options are not working in Windows 11.
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